Opening hours:
Monday to Thursday: 10.00am - 6.00pm
Friday: 9.00am - 3.00pm
đź“Ť 2nd Floor Oakhill Court
171 Bury New Road
Prestwich
Manchester
M25 9ND
đź“ž 0333 038 4177
During the course of dealing with us, we will ask you to provide us with detailed personal information relating to your existing circumstances, your financial situation and, in some cases, your health and family health history (“Your Personal Data”). This document explains what we will need to do with Your Personal Data and the various rights you have in relation to it.
Your Personal Data means any information describing or relating to your circumstances. It may identify you directly (for example, your name, address, date of birth or national insurance number) or indirectly (for example, information about your employment and financial situation, or your health).
In the context of providing you with assistance in relation to your secured loan, remortgage, finance and/or insurance requirements, Your Personal Data may include (but is not limited to):
When we speak with you about your secured loan, remortgage, finance and/or insurance requirements, we do so on the basis that both parties are entering into a contract for the supply of services.
In order to perform that contract, and to arrange the products you require, we have the right to use Your Personal Data for the purposes described in this Privacy Policy.
We may also use Your Personal Data where it is in our legitimate business interests to do so and where your rights are not affected. For example, we may need to respond to requests from lenders, insurance providers or our compliance service provider in relation to the advice we have given to you, or to seek your feedback on the service you received.
On occasion, we will use Your Personal Data to meet our contractual or regulatory responsibilities to, for example, the Financial Conduct Authority or other legal or regulatory bodies.
Where you ask us to assist you with, for example, your insurance needs (particularly life insurance or insurance that may assist you in the event of accident or illness), we may need to collect and use information about your health, your medical history or your ethnic origin (“Special Category Data”).
We will record and use your Special Category Data only where it is necessary for us to make enquiries of insurance providers, assess the suitability of products for your needs and provide you with advice and guidance.
If you have parental responsibility for children under the age of 13, it is also likely that we will record information on our systems that relates to those children and, potentially, to their Special Category Data.
We will treat Special Category Data and any information relating to criminal convictions or offences (“Criminal Disclosures”) in the same way as Your Personal Data generally, as set out in this Privacy Policy.
We will collect and record Your Personal Data from various sources, mainly directly from you. You will usually provide information during our initial meetings or conversations to establish your circumstances, needs and preferences concerning secured loan/remortgage/finance and/or insurance. You will provide information to us verbally and in writing, including by email.
We may also obtain some information from third parties, for example from credit checks, employers, other professional advisers, or from searches of information in the public domain such as the electoral roll. We use technology solutions to assist in collecting Your Personal Data, for example software that can verify your credit status. We will only do this where we have obtained the appropriate consent or where we are otherwise permitted to do so by law.
In the course of handling Your Personal Data, we will:
From time to time Your Personal Data will be shared with:
In each case, Your Personal Data will only be shared for the purposes set out in this Privacy Policy, i.e. to progress your finance/remortgage and/or insurance enquiry and to provide you with assistance.
We will retain Your Personal Data for as long as is necessary to provide our services to you, comply with legal and regulatory requirements, and for legitimate business purposes.
You have the right to:
If you have any questions or comments about this document or wish to exercise any of your rights, please contact:
Email: privacy@chfinance.co.uk
Telephone: 0333 038 4177
Please write to our address:
GDPR, CHFinance, Programme and Project Management Office,
2nd Floor Oakhill Court, 171 Bury New Road, Prestwich, Manchester, M25 9ND
If you wish to register a complaint, you can do so via:
Email: complaints@chfinance.co.uk
Telephone: 0333 038 4177
If you have any concerns about how we have handled Your Personal Data, you may also lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), via their website or by writing to:
Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.
